Refund policy

At NovaRetail, we are committed to providing high-quality digital resources that support parents, educators, and families. Because all our products are delivered digitally, please review the policy below before placing your order.

Digital Product Policy – No Returns or Refunds

All items available on NovaRetail are digital downloads. Due to the instant nature of digital file delivery, we do not accept returns, offer refunds, or process exchanges once a purchase has been completed and the file has been accessed or downloaded.

We encourage all customers to read product descriptions carefully before purchasing. If you have any questions about a product, please contact us before placing your order.

Exceptions – File Errors or Technical Issues

If you encounter any of the following issues, we will gladly assist you:

• You received an incorrect file

• The file is not opening or is corrupted

• There is a technical issue preventing download

Please contact our support team at [your email address] within 7 days of your purchase, and we will work to resolve the issue promptly.

Contact

If you need help with your order or have any concerns, please reach out to our customer support team:
Email: [your email address]
We typically respond within 24–48 hours.